At SWL we use our breadth of experience to advise our clients on how to transform their businesses by making significant lasting performance improvements; ultimately ensuring their store operations are the very best they can be.
We combine unparalleled knowledge leadership in retail and productivity services with state of the art workforce management solutions to provide comprehensive, unique and value-added offerings to each of our clients.
At SWL, we make no secret of our intentions to exceed our customers’ expectations every time. We constantly deliver satisfaction by creating bespoke, customer-centric solutions for each client, which yields significant, measurable benefit to their businesses.
As thought leaders within the Retail industry, we work across all verticals:
Department Stores; Drug, Health and Beauty; Electronics and Mobile Phone; Entertainment and Books; Fashion; Grocery, Food Service and Restaurants; Home Improvement and Garden; Office Supplies; Sporting Goods; Value Retailers and Variety Retailers.
Finding the right partner is key here. The relationship is built on trust. You need to be working with somebody who you believe will be on the same journey, with you shoulder-to-shoulder, helping you to iron out the creases along the way. To establish a base, having one measure of what the 'As Is' situation is in your business, is important.
Operations Director, Henderson Group
In 2020, Retailers have faced the toughest challenge since the 2008-12 economic global recession – namely reopening whole estates after an unprecedented crisis and operating in an unknown Retail landscape. SWL’s Retail Crisis Recovery (SWL-RCR) offers the best path and partnership towards a new BAU for Retailers.
SWL’s CCX solution is the future of Retail Customer engagement. It enables the imperative understanding of your Customer’s shopping experience, continuously, every day.
Informed with data-fact, retailers can safely implement change, with the customer at the heart of every decision.
SWL’s Retail Time & Attendance app: for Control, Accuracy, Clear Authorisation, Error Reduction, Management and Control, Customer Focus, Compliance and Flexibility, Legislative Agility and Head Office productivity improvements.
As Thought Leaders in retail, we have access to our substantial body of primary research, we keep our ears closely to the ground, tracking and synthesising short-term and long-term industry trends. Our weekly sources include fellow Thought Leaders: McKinsey & Company, Deloitte, KPMG, PwC, Boston Consulting Group, MIT, The Economist, The Grocer, Retail Bulletin and British Retail Consortium. Our clients gain from our ability to adapt our solutions to these significant market changes. Their testimonials speak for themselves.
Call us on 01527 895020 to discuss how SWL can advise you on productivity improvement in the face of these complex issues.