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Continuous Customer Experience – CCX for Student Experience

SWL Continuous Customer Experience - CCX for Student Experience

The CX Solution supporting your Student Experience

Are you facing these business pains?

Without a comprehensive understanding of the Student Experience, Universities can struggle with the following challenges:

  • Challenges in actively connecting with students, coupled with a limited understanding of their most pressing needs.
  • Returning student satisfaction levels to Pre-Covid levels.
  • Uncertainty about where to allocate resources for optimal enhancement of the student experience.
  • Student support services encountering difficulties in comprehending the underlying issues affecting student welfare.
  • Difficulty adapting to continuously evolving teaching/learning practices in line with student expectation.
  • Subpar accommodation and student facilities causing a negative experience from the offset.

How can SWL help?

SWL’s Continuous Customer Experience – CCX for Student Experience solution surpasses any NSS or SAES survey, gathering thousands of responses per month, deep-diving into the student experience, providing real actionable knowledge.

What business benefits can you expect?

  • Continuous Customer Experience – CCX for Student Experience offers an enriched understanding of the student experience, empowering you to delve into student challenges and take impactful actions.
  • From teaching to sports facilities, CCX gives leadership full coverage of the student experience, facilitating targeted improvement for your propositions.
  • Prioritising the demonstration of your commitment to the student experience is crucial for universities. CCX positions you at the forefront of student engagement, ensuring you stay ahead of competition.
  • With CCX, leadership has the flexibility to ask any question, at any time providing fast, anonymous feedback on any specific area requiring student input.
  • Engaged, satisfied students who feel they have been provided with real value for money throughout their university experience.

Want to know more?

Want to know more about SWL’s Continuous Customer Experience – CCX for Student Experience?

Why not book a no-commitment discovery call?

To find out more, complete the form below. Alternatively, contact us on +44 (0)1527 895020.

    Learn about SWL’s other solutions by visiting our Retail Solutions & CX Solutions pages or follow us on LinkedIn.