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Continuous Customer Experience – CCX for Hospitality

Continuous Customer Experience - CCX for Hospitality.

Continuous Customer Experience – CCX for Hospitality: Elevating guest experiences through instant feedback.

Are you facing these business pains?

Without a comprehensive understanding of guest experience in hospitality, operational leaders can face the following challenges:

  • Seasonal fluctuations: Seeing significant variations in guest numbers throughout the year.
  • Re-building to pre-COVID levels and attracting new guests to your venues, as prospective visitors navigate a tough economic climate.
  • Limited engagement with guests, resulting in a deficient understanding of their needs.
  • A lack of clarity in what to Stop, Start, Continue and Enhance with regard to guest offerings in your venues.
  • Challenges in effectively proof stacking and establishing unwavering trust in your brand among guests.
  • Failing to facilitate feedback from ‘neutral’ guests by using guest-led platforms such as Trip Advisor.

How can SWL help?

SWL’s CCX stands as a cutting-edge Continuous Customer Experience solution, tailored to meet the evolving needs of your guests. Designed to transcend boundaries, CCX offers instantaneous connectivity with diverse guest feedback, providing you with actionable knowledge on the areas of your operation where customers most want to see change.

What business benefits can you expect?

For anyone seeking solutions to CX challenges and wanting to better engage with guests, CCX supports with:

  • Gaining insights into optimising guest engagement during both peak and off-peak seasons.
  • Adapting to and exceeding evolving guest expectations.
  • Receiving real time insights into areas of your venues which guests liked, disliked and perceived as areas for improvement.
  • Establishing credibility through proof stocking and fostering trust in your brand.
  • Providing operational leaders with actionable knowledge on targeted areas for improvement.
  • Streamlining propositions, ensuring guests  receive value for money on their visit.
  • Staying at the forefront of ever-changing guest expectations and market trends.

What do our customers say?

Wow, this has delivered on its promise and continues to do so. CCX enables us to qualify with customer before we act.

Head of Customer Insights

Want to know more?

Want to know more about Continuous Customer Experience – CCX for Hospitality?

Why not book a no-commitment discovery call?

To find out more, complete the form below. Alternatively, contact us on +44 (0)1527 895020.

    Learn about SWL’s other solutions by visiting our Retail Solutions & CX Solutions pages or follow us on LinkedIn.