Continuous Customer Experience – CCX for Attractions

Connect with your visitors: CCX sets a new standard in customer feedback excellence.

Are you facing these business pains?

It is essential that Operational Leaders have a thorough understanding of the core issues affecting visitors at their attractions. Without this, leadership teams can face the following challenges:

• The fallout from the COVID-19 pandemic and the Cost of Living crisis has hit visitors’ pockets, resulting in declining visitor numbers. This means companies need to demonstrate they offer real value for money.
• Failing to understand visitor needs means risking falling behind in an ever-changing market; there is a risk that attractions may be losing touch with visitors.
• Companies strive to create visitor focused solutions. However, lack of certainty on visitor sentiment can create investment uncertainty.
• Consistent visitor feedback is essential in shaping and improving visitor/guest experience teams, this results in a decline in Service Quality.
• Competition in the attractions arena is fierce! Visitor feedback permits you to consistently adapt and improve propositions, keeping you one step ahead of competitors.

How can SWL help?

SWL’s Continuous Customer Experience – CCX solution is supporting companies unlocking thousands of visitor insights per month, empowering companies to take action with real time visitor insights, enabling swift and impactful performance enhancements.

What business benefits can you expect?

SWL’s Continuous Customer Experience – CCX solution delivers actionable knowledge for Attractions, helping you achieve the following:

• Primary research from your visitors lets you take quick action on target areas for improvement, ensuring your propositions meet, or even exceed visitor expectations.
• CCX engages with your visitors in real-time, providing deep-dive insights into the visitor experience and perceived areas of focus.
• It visitors with an active stake in shaping the future of your facility, increasing the likelihood of future visits.
• Reporting from CCX highlights key learnings to the board, cultivating a culture of safe investment and positive visitor outcomes.
• Feedback from CCX permits you to set the benchmark for your service quality, ensuring all visitors have a memorable visit.
• CCX is an investment into your visitor experience, supporting you in developing your propositions, staying ahead of market competition and giving you First Mover Advantage.

What do our customers say?

Wow, this has delivered on its promise and continues to do so. CCX enables us to qualify with customer before we act.

Head of Customer Insights

Want to know more?

Want to know more about Continuous Customer Experience – CCX for Attractions?

Why not book a no-commitment discovery call?

To find out more, complete the form below. Alternatively, contact us on +44 (0)1527 895020.

Learn about SWL’s other solutions by visiting our Retail Solutions & CX Solutions pages or follow us on LinkedIn.